Conditions of sale

Marceboutique OÜ
, registration code 14082579, address J.Sütiste tee 6, Tallinn, 13411, Harjumaa, Estonia (hereinafter referred to as the Seller) and the Customer, who places an order in the e-shop and identifies himself/herself by entering his/her personal data in the order form (hereinafter referred to as the Customer), agree to the following terms and conditions: 

1. General conditions.

1.1. e-shop (hereinafter referred to as e-shop) is an online shop established by the Seller, through which the Seller sells and the Customer buys products offered by the Seller.

1.2. The Parties shall be governed by the Law of Obligations Act and other laws of the Republic of Estonia and other legislation and by these Terms and Conditions.

1.3. The Seller reserves the right to modify the content of its e-shop, the range of goods offered and the following terms and conditions at any time. 

2. Making a purchase

2.1. All products sold in the Seller’s e-shop are available in the Seller’s warehouse.

2.2. However, if the product is not in stock, the Seller will contact the Customer and offer a possible time for delivery of a new product, or the replacement of the product by another product of the same price and quality, or a refund of the money paid. The refund to the Customer will be made immediately, but not later than 30 calendar days after the order has been placed.

2.3. The customer selects the desired products from the e-shop, adds them to the shopping cart, fills in the order form and pays for the products through the appropriate bank transfer.

2.4. A confirmation of the order and payment will be sent to the e-mail address provided by the customer.

2.5. The customer is obliged to provide the correct information on the order form, as this is necessary to fulfil the order. The Seller shall not be liable for the non-fulfilment of the order or any consequences resulting therefrom due to the Customer’s failure to fulfil the order as a result of inaccurate information provided by the Customer.

2.6. The order will be fulfilled when the Seller has received the order placed via the e-shop and the Customer has paid for the order. 

3. Placing an order

3.1. The customer’s shopping cart is created at the moment they add the selected product to the shopping cart.

3.2. The customer can change the quantity of products in the basket, add new products and delete products. In order to place an order, the Customer must click on the “Order” link, after which the Customer will be redirected to the order form.

3.3. Once the Customer has filled in the order form with the necessary information and submitted the order, he/she will be redirected to the order confirmation and payment method selection page.

3.4. Marceboutique OÜ is the controller of personal data.

3.5. Marceboutique OÜ transfers the personal data necessary for the execution of payments to the processor Montonio Finance OÜ.

3.6. The customer can pay by credit card or debit card by entering the details through the Stripe service provider. 

3.7. Payments are accepted in euros.

4. Customer’s right of withdrawal

4.1. If the Customer wishes to cancel the order after it has been placed and before the order has been fulfilled by the Seller, the Customer undertakes to inform the Seller in writing as soon as possible. Written notification should be sent to the following e-mail address:

4.2. If the aforementioned notice of cancellation reaches the Seller before the order is fulfilled by the Seller, the Seller shall refund the amount paid by the Customer without undue delay, but not later than 14 days from the receipt of the notice of cancellation. The amount will be returned to the same bank account from which it was received by the Seller. Due to the service charges associated with the e-shop payment solution, 5% of the purchase amount will be deducted. 

5. Right of return

5.1. Goods can be delivered by SmartPOST and courier. When ordering abroad, the goods will be delivered to the post office or parcel machine via Packeta Ltd. 

5.1.1. The delivery fee to the parcel machine of the customer’s choice within Estonia is fully borne by the seller if the amount of the customer’s shopping cart exceeds 80 euros (except in the cases described in section 5.5. of the terms and conditions). For purchases under 80 euros, the cost of delivery is borne by the buyer.

5.1.2. When ordering goods from abroad, a delivery charge will be added to the price.

5.2. A parcel within Estonia usually arrives at the parcel terminal of the customer’s choice within 3-5 working days from the date of entry into force of the contract.

5.3. SmartPOST will notify you of the arrival of your parcel at the parcel terminal by SMS, which will contain a code to open the parcel terminal door. The customer will be informed by the relevant service provider when the goods arrive at a post office or parcel terminal abroad.

5.4. Upon receipt of the order, the customer undertakes to open the packaging carefully so that the product and its packaging are not damaged. In the event that the customer breaches this requirement and at least the packaging of the product is damaged, the 14-day right of return does not apply to that product, regardless of who actually opened the packaging of the order and caused the damage.

5.4.1. In the event that the customer discovers on receipt of the product that the wrong or defective product has been sent to him or that the product arrives in a poor condition and/or in an opened main package, the customer must inform the seller by e-mail in accordance with clause 6.4 of the terms and conditions, attaching good quality evidence (such as pictures) to the e-mail. Instead of returning a product that is faulty, defective, in poor condition or in an open main packaging, the seller and the customer can, if they so wish, separately agree in writing to return the product. In the event of agreement to this effect, a product that is incorrect, defective, in poor condition or in an opened main packaging is no longer returnable, and the seller is obliged to refund the amount agreed with the customer for this product within 14 calendar days to the same bank account from which payment for this product was made.

5.4.2. The Seller is liable for any damage to or loss of the product ordered by the customer during transport. From the moment the goods are delivered, the seller is no longer liable for any damage to or loss of the goods. The ordered goods are deemed to have been delivered when they have arrived at the parcel terminal or post office of the customer’s choice.

5.5. If the customer has not accepted the ordered goods within the storage period set by SmartPOST or the foreign post office (usually within seven calendar days – more information can be found on the websites of these suppliers), the seller considers that the customer has withdrawn the order. In such a case, the seller will refund the amount paid for the order to the bank account from which the payment was made, at the latest within 14 calendar days from the date of receipt of the cancellation notice. In this case, the costs of sending and returning the order are fully borne by the customer. On this basis, the seller is also entitled to set-off the repayment.

5.6. The seller will not be liable for any delay in delivery of goods ordered by the customer if the goods were delivered to the supplier on time but the delivery was delayed due to circumstances beyond the seller’s control or influence. The Seller shall not be liable for any loss or damage caused to the Customer if, for any reason whatsoever not attributable to the Seller, a third party has gained access to the drawer of the parcel machine where the goods ordered were delivered.

5.7. In the event that the customer has received goods with the wrong content, the seller must be informed immediately by e-mail. The package must be returned to the seller with a return code or, in the absence of one, consult the seller. The return costs are fully covered by the seller if the return is in accordance with the seller’s instructions.

Privacy policy

1. General provisions

1.1. Marceboutique OÜ’s Privacy Policy sets out the principles on the basis of which Marceboutique OÜ processes personal data of its customers. The controller of personal data of clients is Marceboutique OÜ, address J.Sütiste tee 6, 13411 Tallinn reg.14082579.

1.2. Marceboutique OÜ’s Privacy Policy applies to all self-employed customers who purchase goods and products from the online store (the “Online Store”) and who visit the Online Store.

1.3. Personal data is used to provide the best service to our customers and to fulfil all contractual relationships and legal obligations.

1.4. All personal data provided to Marcella OÜ is confidential and shall not be disclosed to third parties.

2. Processing and access to data

2.1. We process personal data in accordance with our Privacy Policy and Terms and Conditions of Purchase and Use.

2.2. Marceboutique OÜ, the payment intermediary and the postal service provider have access to the data when the parcel is delivered. To send the goods, we forward the customer’s full name, telephone number, e-mail address and parcel terminal details to the postal service provider (SmartPOST or Packeta).

2.3. A payment intermediary processes personal data in the course of its daily business. The payment service partner, as the data controller, receives the personal data directly from the data subject (“you”).

2.4. Marceboutique OÜ may use third party service providers to process customer personal data to provide Marceboutique OÜ with the necessary software development, marketing, payment and mailing services.

2.5. Marceboutique OÜ has the right to transfer personal data to supervisory, investigative and law enforcement authorities in the cases specified by law.

3. Collection of personal data and its purposes

3.1. Marceboutique OÜ collects data when you place an order and subscribe to the online shop and from subscribers to the newsletter.

3.2. In order to process a purchase in the online shop, the customer’s full name, e-mail address, address, telephone number and the name of the parcel machine are required. With a view to formalising a correct order to the customer and its delivery on time to the designated destination by the postal service provider.

3.3. We use the e-mail address of people who have subscribed to our newsletter to send you promotional emails. Only people who have given their consent to receive the newsletter. We will receive the consent via the website form, where the customer has entered his/her e-mail address in the box provided. We collect data to inform customers about our products. You can always unsubscribe by clicking on the link in the newsletter.

3.4. Marceboutique OÜ processes personal data for the following purposes:

  • communicating with customers, analysing relationships;
  • to enter into and perform a contract with a customer;
  • respond to customer queries;
  • to fulfil orders;
  • for marketing through the newsletter;
  • for the development of services and website;
  • to produce sales statistics;
  • to comply with their legal obligations.

4. Retention and deletion of data

4.1. We will retain the personal data relating to your online purchase for as long as it is necessary to fulfil the customer relationship or equivalent relationship between Marceboutique OÜ and you.

4.2. We will retain the data until the customer withdraws his/her consent to the processing of personal data or until the statutory time limits from the last purchase on the website.

4.3. When the retention period expires, the personal data will be deleted.

4.4. As a rule, Marceboutique OÜ does not retain any of the customer’s personal data after the customer’s personal data has been deleted.

4.5. You always have the right to request and receive information about the use and storage of your personal data. To do this, you should send an e-mail to Upon receipt of such a request, Marceboutique OÜ undertakes to respond appropriately.

4.6. The customer has the right to request the early deletion of their data. To do this, the customer must first send Marceboutique OÜ a free-form declaration of intent by e-mail to Upon receipt of such a request, Marcella Bali undertakes to respond appropriately within 30 days.

4.7. The customer has the right to request the rectification of his/her data, to object to the processing of personal data and to withdraw his/her consent to the processing.

5. Protection of personal data

5.1. Marceboutique OÜ uses up-to-date and adequate security measures in the collection, storage and processing of personal data to protect against unauthorised access, alteration, disclosure or destruction of personal data stored on the websites. Only authorised persons have access to modify and process personal data.

6. Changes and amendments to the Privacy Policy

6.1. Marceboutique OÜ reserves the right to update and amend this Privacy Policy at any time. Once the new version is approved, it will be published on the website on the day of approval.

6.2. The current privacy policy is always available on the Marceboutique OÜ website.

6.3. When purchasing from Marcella Bali’s online shop, the version of the Privacy Policy in force at the time of purchase applies to the individual buyer.

7. Customer rights

7.1. The customer has the right to ask Marceboutique OÜ at any time for his/her personal data and to whom Marceboutique OÜ has disclosed the customer’s personal data, to request the correction and deletion of his/her personal data.

7.2. Please send any requests concerning the processing of personal data by e-mail to

8.3. Marceboutique OÜ has the right to refuse a customer’s request if the customer cannot be identified or the transfer of personal data is not secure.

8.4. Marceboutique OÜ has the right to refuse to delete personal data of a customer if the obligation to process the personal data arises from a valid contract, the law or is necessary for the preparation of legal claims.

9. Submitting complaints

9.1. If the customer believes that Marceboutique OÜ is violating the customer’s rights in the processing of personal data, the customer has the right to contact Marceboutique OÜ at any time to resolve the complaint by sending an e-mail to or by contacting the Data Protection Inspectorate(

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