Conditions of sale

Marceboutique OÜ, registration code 14082579, address J.Sütiste tee 6, Tallinn, 13411, Harjumaa, Estonia (hereinafter referred to as the Seller) and the Customer, who places an order in the www.marcella.ee e-shop and identifies himself/herself by entering his/her personal data in the order form (hereinafter referred to as the Customer), agree to the following terms and conditions: 

1. General conditions.

1.1. www.marcella.ee e-shop (hereinafter referred to as e-shop) is an online shop established by the Seller, through which the Seller sells and the Customer buys products offered by the Seller.

1.2. The Parties shall be governed by the Law of Obligations Act and other laws of the Republic of Estonia and other legislation and by these Terms and Conditions.

1.3. The Seller reserves the right to modify the content of its e-shop, the range of goods offered and the following terms and conditions at any time. 

2. Making a purchase

2.1. All products sold in the Seller’s e-shop are available in the Seller’s warehouse.

2.2. However, if the product is not in stock, the Seller will contact the Customer and offer a possible time for delivery of a new product, or the replacement of the product by another product of the same price and quality, or a refund of the money paid. The refund to the Customer will be made immediately, but not later than 30 calendar days after the order has been placed.

2.3. The customer selects the desired products from the e-shop, adds them to the shopping cart, fills in the order form and pays for the products through the appropriate bank transfer.

2.4. A confirmation of the order and payment will be sent to the e-mail address provided by the customer.

2.5. The customer is obliged to provide the correct information on the order form, as this is necessary to fulfil the order. The Seller shall not be liable for the non-fulfilment of the order or any consequences resulting therefrom due to the Customer’s failure to fulfil the order as a result of inaccurate information provided by the Customer.

2.6. The order will be fulfilled when the Seller has received the order placed via the e-shop and the Customer has paid for the order. 

3. Placing an order

3.1. The customer’s shopping cart is created at the moment they add the selected product to the shopping cart.

3.2. The customer can change the quantity of products in the basket, add new products and delete products. In order to place an order, the Customer must click on the “Order” link, after which the Customer will be redirected to the order form.

3.3. Once the Customer has filled in the order form with the necessary information and submitted the order, he/she will be redirected to the order confirmation and payment method selection page.

3.4. Marceboutique OÜ is the controller of personal data.

3.5. Marceboutique OÜ transfers the personal data necessary for the execution of payments to the processor Montonio Finance OÜ.

3.6. The customer can pay by credit card or debit card by entering the details through the Stripe service provider. 

3.7. Payments are accepted in euros.

4. Customer’s right of withdrawal

4.1. If the Customer wishes to cancel the order after it has been placed and before the order has been fulfilled by the Seller, the Customer undertakes to inform the Seller in writing as soon as possible. Written notification should be sent to the following e-mail address: kontakt@marcella.ee

4.2. If the aforementioned notice of cancellation reaches the Seller before the order is fulfilled by the Seller, the Seller shall refund the amount paid by the Customer without undue delay, but not later than 14 days from the receipt of the notice of cancellation. The amount will be returned to the same bank account from which it was received by the Seller. Due to the service charges associated with the e-shop payment solution, 5% of the purchase amount will be deducted. 

5. Right of return

5.1. Goods can be delivered by SmartPOST and courier. When ordering abroad, the goods will be delivered to the post office or parcel machine via Packeta Ltd. 

5.1.1. The delivery fee to the parcel machine of the customer’s choice within Estonia is fully borne by the seller if the amount of the customer’s shopping cart exceeds 80 euros (except in the cases described in section 5.5. of the terms and conditions). For purchases under 80 euros, the cost of delivery is borne by the buyer.

5.1.2. When ordering goods from abroad, a delivery charge will be added to the price.

5.2. A parcel within Estonia usually arrives at the parcel terminal of the customer’s choice within 3-5 working days from the date of entry into force of the contract.

5.3. SmartPOST will notify you of the arrival of your parcel at the parcel terminal by SMS, which will contain a code to open the parcel terminal door. The customer will be informed by the relevant service provider when the goods arrive at a post office or parcel terminal abroad.

5.4. Upon receipt of the order, the customer undertakes to open the packaging carefully so that the product and its packaging are not damaged. In the event that the customer breaches this requirement and at least the packaging of the product is damaged, the 14-day right of return does not apply to that product, regardless of who actually opened the packaging of the order and caused the damage.

5.4.1. In the event that the customer discovers on receipt of the product that the wrong or defective product has been sent to him or that the product arrives in a poor condition and/or in an opened main package, the customer must inform the seller by e-mail in accordance with clause 6.4 of the terms and conditions, attaching good quality evidence (such as pictures) to the e-mail.

5.4.1.1. Instead of returning a product that is faulty, defective, in poor condition or in an open main packaging, the seller and the customer can, if they so wish, separately agree in writing to return the product. In the event of agreement to this effect, a product that is incorrect, defective, in poor condition or in an opened main packaging is no longer returnable, and the seller is obliged to refund the amount agreed with the customer for this product within 14 calendar days to the same bank account from which payment for this product was made.

5.4.2. The Seller is liable for any damage to or loss of the product ordered by the customer during transport. From the moment the goods are delivered, the seller is no longer liable for any damage to or loss of the goods. The ordered goods are deemed to have been delivered when they have arrived at the parcel terminal or post office of the customer’s choice.

5.5. If the customer has not accepted the ordered goods within the storage period set by SmartPOST or the foreign post office (usually within seven calendar days – more information can be found on the websites of these suppliers), the seller considers that the customer has withdrawn the order. In such a case, the seller will refund the amount paid for the order to the bank account from which the payment was made, at the latest within 14 calendar days from the date of receipt of the cancellation notice. In this case, the costs of sending and returning the order are fully borne by the customer. On this basis, the seller is also entitled to set-off the repayment.

5.6. The seller will not be liable for any delay in delivery of goods ordered by the customer if the goods were delivered to the supplier on time but the delivery was delayed due to circumstances beyond the seller’s control or influence. The Seller shall not be liable for any loss or damage caused to the Customer if, for any reason whatsoever not attributable to the Seller, a third party has gained access to the drawer of the parcel machine where the goods ordered were delivered.

5.7. In the event that the customer has received goods with the wrong content, the seller must be informed immediately by e-mail. The package must be returned to the seller with a return code or, in the absence of one, consult the seller. The return costs are fully covered by the seller if the return is in accordance with the seller’s instructions.